Our returns and exchange policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There is no refund for the return and only exchange is possible.
To be eligible for a return, the total quantity of tiles purchased must be more than or equal to 30 square meters. The transportation cost associated with the return will be the responsibility of the customer. Additionally, the customer will be required to load the tiles into the vehicle for the return shipment.
In the case of tiles received to be in damaged condition, TilesMan.com will be responsible to arrange an exchange of the tiles and the transportation will be managed by TilesMan.com. However, loading the damaged tiles in the vehicle will be the responsibility of the customer.
To complete your return, we require an invoice / receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
There will be no refunds once the item is delivered. The item returned will be exchanged with the same item (in case of damage ) or other tiles available in the stock.
Late or missing items
Please contact us at hello@tilesman.com
Sale items
Only regular priced items may be returned and exchanged. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@tilesman.com
Shipping returns
To return your product, you should contact us at hello@tilesman.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at hello@tilesman.com for questions related to refunds and returns.
Discover Quality Tiles: Free Sample Offer!
Get a complimentary box of 3 samples.
No charges, no hidden fees.
Want more?
Opt for a 2nd box of 3 tiles for just AED 20.
Additional boxes of 3 tiles are also available at the same rate.
Each sample measures 30x30cm or less.
Swift delivery in 1-2 business days.
In case of shortage, expect delivery within 3-4 working days.
Our sales team will confirm your quantity requirements before dispatching your samples.
