Last updated: 5 October 2026
This Privacy Policy explains how TilesMan collects, uses, stores and shares personal information when you use TilesMan.com, request samples or quotations, place an order, contact us or otherwise interact with TilesMan.
Orders may be handled by TilesMan Trading LLC or BRH Prime Trading LLC, as identified on the relevant quotation, invoice or order confirmation. We process personal data in accordance with applicable UAE data-protection and consumer-protection requirements.
Information We Collect
Depending on how you use TilesMan, we may collect:
- Name and contact information, including email address and mobile/WhatsApp number.
- Billing and delivery address.
- Order, quotation, sample-request, payment-status and transaction information.
- Product interests, project details and messages you send to us.
- Account information if you create a website account.
- Technical information such as IP address, browser/device information, cookies and website activity.
- Information needed to prevent fraud, manage security and comply with legal obligations.
Payment card information may be processed directly by the relevant payment gateway or payment provider. TilesMan does not require customers to send full card details by email or WhatsApp.
How We Use Personal Information
We use personal information where necessary to:
- Prepare quotations and process orders, payments, samples, deliveries, returns and refunds.
- Verify customer and delivery details and communicate about an order or enquiry.
- Provide customer service and resolve complaints or claims.
- Maintain business, accounting, tax and transaction records.
- Protect the website, customers and TilesMan from fraud, misuse and security threats.
- Improve the website, products, services and customer experience.
- Measure website performance and advertising where permitted.
- Send marketing communications where we have a lawful basis to do so. You may opt out of marketing at any time.
- Comply with legal and regulatory requirements and establish or defend legal claims.
Who We Share Information With
We may share personal information only as reasonably necessary with:
- Payment processors, banks and financing/payment providers used for your transaction.
- Delivery, transport and logistics providers.
- Website hosting, cloud, email, security, analytics and technology service providers.
- Professional advisers such as accountants, auditors, insurers and legal advisers.
- Government, regulatory, law-enforcement or judicial authorities where required by law.
- A buyer, successor or restructuring party if the business or relevant assets are transferred, subject to applicable law.
We do not sell personal data to advertisers.
WhatsApp and Other Communication Channels
If you contact TilesMan through WhatsApp or another third-party messaging service, that service may process information according to its own privacy terms. We use the information received through those channels to respond to enquiries and manage customer relationships and orders.
Cookies and Analytics
TilesMan.com may use cookies and similar technologies for essential website functions, cart/session operation, security, preferences, analytics and advertising measurement. You can control many cookies through your browser settings, although disabling essential cookies may affect checkout or other website functions.
How Long We Keep Data
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet accounting, tax, warranty, dispute-resolution and other legal or regulatory requirements. Retention periods may differ depending on the type of record.
Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or alteration. No internet service can guarantee absolute security, so customers should also protect their account credentials and avoid sending sensitive payment credentials through unsecured channels.
International Service Providers
Some technology, cloud, payment or communication providers may process data outside the UAE. Where cross-border processing occurs, TilesMan uses providers and arrangements intended to meet applicable legal requirements for such transfers.
Your Privacy Rights
Subject to applicable UAE law and any legal exceptions, you may have rights to request information about personal data we process, obtain a copy, correct inaccurate data, request deletion or restriction, object to or stop certain processing, and withdraw consent where processing is based on consent.
We may need to verify your identity before completing a privacy request and may retain information where required by law.
Marketing Preferences
You can ask us to stop direct marketing at any time by using the unsubscribe/opt-out method provided in the message or by contacting TilesMan. Service and transactional messages about an active order may still be sent where necessary.
Children
TilesMan.com is intended for customers and professionals purchasing building and surface materials and is not directed to children.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology or legal requirements. The latest version will be published on this page with the updated date.
Contact Us About Privacy
For privacy questions or requests, use our Contact Us page or WhatsApp +971 54 399 1866. Please do not include full payment-card details or passwords in your message.