Last updated: 29 October 2026
TilesMan accepts payment through the following two methods only, as displayed at checkout:
- Cash on Delivery (COD) for eligible orders and delivery locations.
- Bank Transfer using the bank details provided in official TilesMan payment instructions.
Currency, VAT and Order Total
All payments are made in UAE dirhams (AED) unless TilesMan expressly states otherwise. Applicable UAE VAT is added or displayed at checkout and on the tax invoice as required by law.
The final payable amount includes the product total plus any applicable VAT, transportation/delivery charges and other agreed charges. The amount shown in the accepted order, quotation or checkout is the amount due, subject to correction of an obvious pricing or calculation error before fulfilment.
Discounts
Discounts are not automatically provided for Cash on Delivery or Bank Transfer payments.
Where TilesMan specifically offers a discount, the eligible payment method and conditions will be stated on the quotation, order confirmation or promotion. Discounts apply only under those stated conditions.
Order Confirmation and Stock
Orders are confirmed only after applicable payment requirements have been met and product availability has been verified by TilesMan. Bank Transfer orders are confirmed once cleared funds are received and verified. A quotation or an order placed without completed payment does not reserve stock until TilesMan confirms the reservation.
Cash on Delivery
Cash on delivery is available only for eligible orders and locations. TilesMan may require full or partial advance payment for special-order, non-stock, reserved-slab, high-value or large project orders.
Bank Transfer Safety
Only use bank details shown on an official TilesMan/BRH quotation, invoice or payment instruction. If you receive a request to pay to different bank details, contact TilesMan through the website or known WhatsApp number before transferring funds.
Refunds
Approved refunds are normally returned through the original payment method where practical, or by a method agreed with the customer. Bank processing times may vary.
Refund eligibility is governed by our Returns, Refunds & Exchanges Policy, including the 7-day standard return period and the manufacturing-defect claims process.
For payment assistance, use our Contact Us page or WhatsApp +971 54 399 1866.