Last updated: 5 October 2026
These Terms & Conditions apply to purchases from TilesMan.com, quotations and orders accepted by TilesMan, and use of the TilesMan website. By placing an order or using the website, you agree to these terms together with the policy pages linked below.
1. About TilesMan
TilesMan is a UAE supplier of tiles, porcelain slabs, flooring and related surface products. TilesMan Trading LLC holds UAE Trade Licence No. 1642443 (Dubai, UAE). Orders may be invoiced and supplied by TilesMan Trading LLC or BRH Prime Trading LLC, as identified on the quotation, invoice or order confirmation. The entity named on that document is the seller of record for that order.
These terms apply to retail and business customers. Nothing in these terms excludes or limits any right or remedy that cannot legally be excluded under applicable UAE law.
2. Product Information, Images and Samples
We aim to keep product descriptions, specifications, dimensions, images and availability accurate. Website images, renders and samples are for general reference. Screen settings, lighting, production batches and the nature of surface materials can cause differences in colour, shade, pattern, texture and veining.
Customers should review the relevant product specification and intended application before purchase and, where appearance is critical, inspect an actual sample or current batch before installation.
3. Shade, Pattern, Calibre and Batch Variation
Tiles and slabs are manufactured in batches. Reasonable variation in shade, tone, pattern, texture, veining, calibre and nominal dimensions within the manufacturer’s specification is normal and is not a manufacturing defect.
Customers should order the full required quantity, including an appropriate allowance for cuts and wastage, at the same time. A later purchase may come from a different production batch and an exact match cannot be guaranteed.
4. Measurements, Quantity and Box Rounding
The customer, designer, installer or contractor is responsible for confirming site measurements and the quantity required. Any quantity calculator or area tool provided by TilesMan is an estimating aid only.
Where products are sold by full box, piece or slab, the ordered quantity may be rounded up to the next complete sale unit. The checkout, quotation or invoice will show the billable quantity.
5. Prices, VAT and Payment
Prices are in UAE dirhams (AED) unless stated otherwise. Applicable UAE VAT is added or displayed at checkout and on the tax invoice as required by law. Delivery, transportation, special handling or other applicable charges are shown or confirmed before the order is completed.
Prices, promotions and discounts may change until an order is confirmed. If an obvious pricing, calculation or listing error is identified before fulfilment, TilesMan may correct or cancel the affected item and will refund any amount paid for an item that cannot be supplied at the correct agreed price.
Payment methods and payment-specific conditions are set out in our Payment Policy.
6. Stock Availability and Order Acceptance
Website stock and availability are indicative and can change before an order is processed. An online order acknowledgement, quotation or payment link does not by itself guarantee stock reservation.
An order is accepted once TilesMan confirms the order, payment requirements and product availability. If an item becomes unavailable, discontinued, allocated or cannot reasonably be supplied, TilesMan may cancel the affected item and refund the amount paid for that item.
7. Delivery, Transportation, Site Access and Offloading
Delivery and transportation are subject to our Delivery & Transportation Policy. TilesMan does not offer free delivery on normal product orders. Sample-only orders remain eligible for free delivery under the TilesMan sample programme, as shown at checkout. Local pickup, where offered, is not delivery and does not carry a transportation charge. Offloading is not included unless TilesMan has expressly agreed otherwise in writing.
The customer or contractor must arrange suitable labour and equipment for offloading, provide safe vehicle access, prepare any gate pass or site approval, and advise TilesMan of access, timing or vehicle restrictions before dispatch.
Delivery dates and times are estimates. Traffic, weather, access restrictions, vehicle availability and other circumstances may affect the schedule.
8. Inspection on Delivery
The customer or authorised representative should check the product, quantity, shade, batch, size and visible condition on delivery and before installation. Visible transport damage, shortages or incorrect items should be noted on the delivery document where possible and reported to TilesMan within 24 hours of delivery, with photographs and the order details.
Material with a suspected visible defect, damage or incorrect specification must not be installed, cut, drilled, fabricated or otherwise used while the issue is being reviewed.
9. Standard Returns — 7 Days
Eligible standard-stock products may be returned within 7 calendar days of delivery only, subject to the conditions in our Returns, Refunds & Exchanges Policy. Voluntary returns must be approved by TilesMan and must remain unused, undamaged and in full, unopened, factory-sealed boxes. After 7 calendar days, voluntary change-of-mind or surplus returns are not accepted.
Approved voluntary returns are subject to the applicable handling/restocking charge stated in the Returns Policy. Delivery and return-transportation charges are not refundable for a change-of-mind return.
10. Manufacturing Defects — 14-Day Reporting Policy
Any suspected manufacturing or factory defect should be reported to TilesMan as soon as it is identified and, under TilesMan’s standard claims process, within 14 calendar days of delivery. The claim should include the order number, clear photographs or video, product and batch/box labels, and a description of the issue.
This includes suspected abnormal or premature colour fading where the cause is confirmed to be a manufacturing defect. Normal batch/shade variation, exposure, staining, chemical damage, incorrect cleaning, improper storage, unsuitable installation conditions or normal wear are not manufacturing defects.
Do not install or use material where a defect is visible or reasonably identifiable before installation. Tiles that have been installed, cut, drilled, fabricated or otherwise used are not eligible for a refund under TilesMan’s voluntary defect-return process where the issue was visible or reasonably discoverable beforehand.
For an approved manufacturing-defect claim, TilesMan may require the affected unused material to be returned or made available for inspection. Where a genuine manufacturing defect is confirmed, the affected unused tiles must be returned or made available for return/collection as directed by TilesMan. TilesMan will process a refund for the confirmed affected quantity. A replacement may be offered instead only where the customer agrees, subject to availability and applicable law.
A latent defect that could not reasonably have been identified before installation or use will be handled in accordance with any mandatory rights available under UAE law. The 14-day reporting process does not remove rights that cannot lawfully be excluded.
11. Non-Returnable and Special Products
Unless mandatory law requires otherwise, change-of-mind returns are not accepted for opened boxes, loose tiles, installed/cut/altered material, special-order or non-stock items, products sourced specifically for a customer or project, reserved/cut/fabricated slabs, clearance/final-sale items, damaged or improperly stored material, or samples.
12. Cancellations and Special Orders
Standard-stock orders may be cancelled before they have been prepared, transferred or dispatched. Special-order, sourced-on-request, custom, fabricated or specifically reserved material may not be cancellable after TilesMan has committed the order to a supplier or reserved the stock for the customer.
13. Order Reservation
Fully paid material will be reserved for up to 90 calendar days from payment or, for incoming products, from the date the complete order is confirmed ready. The customer must arrange delivery or collection within this period.
After 90 days, continued storage and retention of the same batch are not guaranteed. TilesMan may release the reserved batch and any later fulfilment will be subject to current availability and batch availability. TilesMan will not remove any mandatory refund or consumer right that applies by law.
14. Installation, Handling and Suitability
Unless TilesMan has separately agreed in writing to provide installation, TilesMan supplies the products only. The customer and their professional installer are responsible for confirming product suitability, substrate preparation, waterproofing, adhesives, joints, cutting, handling, storage, installation method and compliance with applicable project requirements.
TilesMan is not responsible for damage caused after delivery by improper storage, handling, offloading, installation, unsuitable chemicals or cleaning products, misuse, site conditions or work carried out by third parties, except to the extent such liability cannot be excluded by law.
15. Website Use and Intellectual Property
Unless otherwise stated, the content, branding, photographs, graphics and other material on TilesMan.com are owned by or licensed to TilesMan and may not be republished, sold, reproduced or commercially redistributed without permission.
You must not misuse the website, attempt unauthorised access, interfere with its operation, submit unlawful content or use the website in a way that infringes the rights of TilesMan or any third party.
16. Privacy
Personal information is handled in accordance with our Privacy Policy and applicable UAE data-protection requirements.
17. Liability and Mandatory Rights
To the maximum extent permitted by law, TilesMan is not liable for indirect or consequential loss arising from website use, delivery delays outside our reasonable control, incorrect customer measurements, third-party installation, misuse or improper handling. Nothing in these terms excludes liability or customer rights that cannot legally be excluded or restricted.
18. Governing Law and Disputes
These terms and any order governed by them are subject to the applicable laws of the United Arab Emirates. Any dispute will be handled by the competent UAE courts or authorities, subject to any mandatory consumer-protection jurisdiction or process that applies.
19. Changes to These Terms
TilesMan may update these terms to reflect changes in business operations, technology or law. The version applicable to an order is the version in effect when that order is accepted, unless a change is required by law.
20. Contact
For order, return, complaint or policy questions, use our Contact Us page, email [email protected], or WhatsApp +971 54 399 1866. Our showroom/contact location is Maleha Street, Sharjah, UAE; warehouse locations are confirmed per order where required.